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The most in-demand skill of the AI era: understanding, predicting and changing behaviour.

In a world where AI takes over more and more tasks, one skill makes you irreplaceable: understanding human behaviour. Of customers, employees, stakeholders, users or citizens. Combine that knowledge with AI and you become unstoppable.

9.7/10 rating · 10,000+ professionals · 45+ countries · EQAC accredited

Behavioural Design × AI = your professional superpower
Breaking through resistance
You learn to recognise fears and barriers × AI formulates reassuring communication
Increasing conversions
You learn the behavioural principles × AI tests with synthetic users
Predicting customer behaviour
You learn the psychological drivers × AI analyses patterns in your data
Making campaigns land
You learn what moves people × AI writes for every segment
Retaining talent
You learn why people leave × AI flags risks early
Embracing change
You learn what keeps behaviour in place × AI reveals which new behaviours stick and which don't

Why Behavioural Design × AI
is so powerful

Behavioural science teaches you why people do what they do. AI accelerates, scales and sharpens that knowledge. Separately they're useful. Together they're unstoppable.

Behavioural Design

Behavioural Design

You understand the psychology behind every decision. You see the barriers, the drivers and the moments that matter.

×
AI

AI

AI gives you speed and information. AI with behavioural knowledge gives you speed and wisdom. Your analyses are sharper, your proposals more convincing, your results stronger.

=
Who you become

Who you become

You understand what moves people. And you use AI to turn that into concrete ideas at lightning speed and learn what works.

Powered up with AI
Recommended Starting Point

Fundamentals Course:
Become better at influencing.

1
Why people don't do what they say

You get a lens that reveals how decisions are really made.

2
What holds people back and what moves them

You discover where the smartest opportunities for change or persuasion lie.

3
How to get a 'yes'

You learn to develop and strengthen ideas with behavioural science.

4
How you know it works

You learn to validate quickly so you can move forward with confidence.

Certificate With certificate Practical 100% practical Amsterdam or Online Amsterdam or Online 9.7 rating 9.7 rating

How do you want to learn?

The same depth, two ways to learn

Online learning at your own pace
Most popular
Learn at your own pace, wherever you are

Online Self-Paced

The same content, whenever it suits you
  • Start immediately after enrolment
  • Work at your own pace (approx. 16 hours)
  • Personal 1-on-1 feedback on your case
  • Toolbox with templates and cheat cards as PDF
  • Lifetime 24/7 access
  • Q&A support via the platform
  • With certificate
  • AI Behavioural Design × AI, the superpower your competition doesn't have
€1.190 excl. BTW
Start today
Live training in Amsterdam
Intensive
Interactive group training in Amsterdam

Live in Amsterdam

Two days, intensive with peers
  • 2 full days (9:00 – 17:30)
  • Maximum 16 participants per edition
  • Direct feedback from experienced trainer on your group case
  • Toolbox with templates and cheat cards
  • Network with like-minded professionals
  • 6 months of weekly follow-up training by email
  • With certificate
  • AI Behavioural Design × AI, the superpower your competition doesn't have
€1.490 excl. BTW
Enrol now

Both formats contain exactly the same content and depth. Choose Online if you need flexibility. Choose Live if you want the energy of a group.

Upcoming live training dates

Small groups, maximum 16 participants per edition

SUE Academy live training Amsterdam
12 & 13 February 2026
AmsterdamDutch
Almost full – Book now
5 & 6 March 2026
AmsterdamDutch
Book your spot
26 & 27 March 2026
AmsterdamDutch
Book your spot
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Want to train an entire team?

Every team has ideas. But the team that understands how people decide and uses AI to act on it, wins. No theory for later. You work on your own challenge from minute one.

One-Day Training

Deep Dive In-Company

One day that changes everything

Your team learns to think in Behavioural Design, tailored to your domain. Choose from 11 topics, from Fundamentals to Behavioural AI, from CX to Persuasive Communication.

  • 1 day live, at your location or ours
  • Up to 16 participants per session
  • Choice of 11 topics (Dutch or English)
  • Behavioural Design Toolbox + certificate
  • Trainer is a senior SUE consultant
  • Behavioural Design × AI, the superpower your competition doesn't have
Deep Dives
Behavioural AI Behavioural Marketing Behavioural Finance: de psychologie van geld en waarde Leading Change & Transformation Behavioural Insights Team Wellbeing & Vitality Price Psychology Buy-in & Conflict Management Persuasive Writing 9+ Customer Experience Design Attracting & Retaining Talent
€6.900 excl. BTW
per team, up to 16 participants
Get in touch
Learning Journey

Behavioural Design Sprint

Learning by doing, on your challenge

You have a challenge you can't crack. We guide your team to solve that specific challenge with Behavioural Design, while they learn to apply it themselves. The ultimate combination of upgrading your team with new skills and applying them in practice.

  • Fundamentals training + guided application
  • Up to 16 participants per programme
  • Work on your real-world case
  • Senior SUE trainer-facilitator
  • 3 programmes: Fluency / Practice / Edge
  • Behavioural Design × AI, the superpower your competition doesn't have
Ideal for
Marketing & Communications teams Leadership teams Product & UX teams Sales teams Innovation teams HR & People teams Customer Experience teams
v.a. €14.900 excl. BTW
per team, up to 16 participants
Get in touch

Prefer to take the training yourself first?

View open training dates

These organisations went before you

From corporates and governments to scale-ups and non-profits.

Rabobank Heineken ABN AMRO KPN Koninklijke Horeca Nederland Eneco ASR Amnesty International Randstad Swinckels Schiphol Roche Sony Music UNHCR Medtronic FrieslandCampina Oxfam Novib Aramco Europees Parlement ING ANWB Centraal Beheer eBay Marktplaats Gemeente Amsterdam Rijkswaterstaat Royal FloraHolland Humanitas Bovemij Acerta Rabobank Heineken ABN AMRO KPN Koninklijke Horeca Nederland Eneco ASR Amnesty International Randstad Swinckels Schiphol Roche Sony Music UNHCR Medtronic FrieslandCampina Oxfam Novib Aramco Europees Parlement ING ANWB Centraal Beheer eBay Marktplaats Gemeente Amsterdam Rijkswaterstaat Royal FloraHolland Humanitas Bovemij Acerta

Whose behaviour do you need to change?

Every organisation wants to move people. Customers, employees, citizens, stakeholders: it doesn't matter who. What does matter: do you understand why they're not moving? We've trained 10,000+ professionals from 45+ countries in exactly that skill. Below are some of the clients we've helped.

Consumers
Voters
Donors
Employees
Professionals
Talent
Stakeholders
Citizens
Moving consumers

The shortest path to conversion runs through your customer's brain.

A/B testing button colours misses the point. Those who understand which psychological barrier blocks the purchase, design customer journeys that truly convert.

Behavioural Design
  • Recognise purchase barriers at every touchpoint
  • Design choice architecture that drives conversion
  • Build loyalty from behavioural patterns
Powered by AI
  • AI identifies friction in your customer journey
  • AI generates nudge variants per touchpoint
  • AI tests with synthetic users before you go live
Featured case

“How can we persuade our customers to think about their energy needs and arrange this through KBC?”

KBC Bank app
Moving voters

If 72% of voters only decide in the last week, how do you influence that one decision?

The problem is never motivation, it's the moment. Those who understand how voting behaviour really works, design campaigns that bring people to the ballot box.

Behavioural Design
  • Understand voting behaviour with the Influence Framework
  • Design social commitment strategies
  • Remove barriers to action
Powered by AI
  • AI analyses sentiment per target group
  • AI generates messages per voter segment
  • AI simulates campaign impact in advance
Featured case

“How can we ensure that as many people as possible come to vote on European election day, regardless of their political preference?”

European elections
Moving donors

Between 'this touches me' and 'I'll transfer money' lies a gap. You can close that gap.

More emotion doesn't help. Those who understand which psychological barriers hold donors back, design concepts that actually convert.

Behavioural Design
  • Identify donation barriers
  • Design interventions that make giving easy
  • Build commitment ladders for repeat donations
Powered by AI
  • AI personalises donation proposals
  • AI tests messages with synthetic donors
  • AI optimises the donation journey per segment
Featured case

“How do we convince high-net-worth individuals to give structurally to a problem that seems unsolvable?”

UNHCR refugee work
Moving employees

What works in Australia clashes in Brazil. How do you design culture that lands everywhere?

Engagement surveys change nothing. Those who understand how habits and context drive behaviour, design workplaces where people want to perform.

Behavioural Design
  • Uncover behavioural drivers in teams
  • Design leadership moments that shape culture
  • Anchor new behaviour in daily routines
Powered by AI
  • AI recognises patterns in team dynamics
  • AI personalises learning interventions per team
  • AI monitors behavioural change over time
Featured case

“How do we design a shared leadership culture in an organisation scaling rapidly across 4 continents?”

NewCold warehouse
Moving professionals

A doctor has 12 minutes per patient. In those 12 minutes, your innovation needs to land.

Doctors, consultants, specialists: they don't decide at conferences or in meetings. They decide in the moment. Whoever understands that moment, wins.

Behavioural Design
  • Map the decision moments of professionals
  • Design interventions that fit into the workflow
  • Build adoption paths from Jobs to be Done
Powered by AI
  • AI analyses adoption patterns in your data
  • AI generates touchpoints per professional profile
  • AI simulates adoption scenarios in advance
Featured case

“How can we convince diabetes doctors, nurses and insurers that our new subscription model is much better for patient, practitioner and payer?”

Medtronic diabetes platform
Moving talent

Top talent doesn't choose a company, but a mission they want to be part of.

The best people don't choose the best deal. They choose the story they want to belong to. Whoever understands that, designs recruitment that attracts the right people.

Behavioural Design
  • Uncover the real drivers of talent
  • Design application processes as selection experiences
  • Build employer branding from behavioural insight
Powered by AI
  • AI segments talent by motivation, not CV
  • AI personalises the candidate journey
  • AI tests employer brand messages in advance
Featured case

“How do we entice Saudi Arabia's brightest young engineers to choose us over a trendy tech startup?”

Aramco recruitment
Moving stakeholders

Everyone supports nature policy. Until it touches their backyard or wallet.

Citizens, farmers, policymakers: they don't resist change. They resist loss. Whoever understands that, can turn resistance into engagement.

Behavioural Design
  • Understand resistance patterns per stakeholder group
  • Design framing that shifts perceptions
  • Build coalition strategies from shared interest
Powered by AI
  • AI analyses sentiment per stakeholder group
  • AI generates frames per target group
  • AI simulates buy-in scenarios
Featured case

“How do we get farmers, citizens and policymakers aligned behind ambitious nature policy?”

Nature and environment policy
Moving citizens

Good policy changes the rules. Smart policy changes the context.

Awareness campaigns don't work. Fines work even less. Those who understand how context drives behaviour, design policy that people actually follow.

Behavioural Design
  • Uncover behavioural barriers in a policy context
  • Design nudges and choice architecture
  • Test interventions before implementation
Powered by AI
  • AI analyses compliance patterns
  • AI generates nudge variants per context
  • AI simulates policy impact on behaviour
Featured case

“Why don't people wash their hands at the office — even though they know they should and dispensers are everywhere?”

Handwashing campaign

A glimpse of who we are

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Ready to start? 9.7/10 rating · 10,000+ professionals

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